We work hard to make sure that shopping with us online is easy. Follow this step by step guide:

1. Find a product:

Find the product you want.

2. Add to Cart:

• Click "Add to Cart".

In the cart menu you can change product quantities or remove products.

• Click 'Checkout'.

3. Log-in or register (if not already logged in)

If you have already registered with us, log-in:

• enter your user name and password
• click "log-in" 

If you haven't registered with us, please complete the online form. For more information on registering with us, view Registration and log-in. 

4. Delivery Information

• Please check that your shipping details are correct before clicking "continue". You can also choose to deliver to another address here.
• Choose Shipping Method and
• You can add further details if you deem necessary.
• Click "Continue"

If you order a large item, we will contact you to arrange a delivery date. 

5. Payment Information:

• Choose your preferred payment method and click "Continue"

6. Confirmation:

Enter or confirm your billing address and if you chose credit card as the payment method, please enter your card payment details.
Check if the delivery address is correct and click "confirm order" to proceed.

7. Your order has been processed!

We create your order and give you the reference number online.

NOTES:

• You can cancel the order at any time during the process with no charge. The order is only placed after click on "confirm order" at the final stage.
• If you are logged into your account your order will be saved automatically and you can return at a later stage to complete it if you wish to.

For any complaints/comments please contact us through the enquiry box at the "contact us" section of the website.

• Saves time when purchasing as you will not have to enter your personal details each time you visit our site
• Provides us with the information we need to deliver your product and contact you if necessary.
• Securely access details of your order

 How do I register?

• Create an account by clicking "Create an Account" at the top of the site
• Follow the prompts to complete the registration form. Fields marked * are mandatory.
• Please remember to enter a valid phone number so that we can contact you in the event of a query.
• After entering your personal details click "continue".

What if I need to change my details?

Update your personal details at any time:

• Log in to your account at any time to change your details
• Check and, if necessary, edit your details each time you purchase

What if I forget my password?

Click "Log In" and then click the option "Password forgotten? Click here" and enter the email address you registered with and click "Continue"

A new password will be sent to your email address - you can change this password by logging in to your account.

Delivery Options

What is the delivery time: 

We deliver in 2-7 working days depending upon your location and which day of the week you order. 90% of the orders are delivered within four working days.

Do you deliver internationally? 

No we do not deliver worldwide. Please contact us by email [email protected] if you have any questions.

Do you deliver to P.O. Box addresses? 

Unfortunately, we can't ship to P.O. Box addresses for security reasons.

Bank Holidays 

Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

Can I track my products? 

Once we ship your product we send you an email with tracking details.

Security

We, at webercyprus.com, understand that you value the security of your personal and credit card information. We apply the highest business standards and industry standard technology to ensure the security of your data to earn your trust. We will not ‘hold/save’ in our servers any card sensitive data (ie. Card number,CCV,expiry date etc).

Online Shopping

The shopping cart uses cookies to make your shopping experience more personalized and are only used to save you time when visiting again.

When ordering, a note is made of the IP address from which the order was placed and this is done for the security of the credit card holder. Should we find that anybody tries to use a credit card fraudulently, a case of fraud may be opened and handed over to Interpol, to prosecute the matter in any country of the world in which they have representation and where the attempted fraudulent action took place.
 
Privacy

Data protection declaration

We attach maximum importance to protecting your data and safeguarding your privacy. Therefore, we provide information below regarding collection and use of personal data while using our website.

Anonymous data collection

You can visit our websites without having to provide any personal details. We do not save any personal data in this connection. In order to improve our offer, we evaluate only the statistical data, which does not allow any inference of your personal details.

Collection and processing while using the contact form

When using the contact form, we collect personal data (particulars of personal or objective relationships of a particular or definable natural person) only within the scope provided by you. We use your email address only for processing your request. Your data is deleted subsequently if you do not approve of the further processing and use.
 
Collection, processing and use of personal data

We collect personal data (particulars of personal or objective relationships of a particular or definable natural person) only within the scope provided by you.

Your personal data is processed and used for completing and processing your order and also for processing your requests.

After the contract is processed completely, all the personal data is first saved taking into account the retention periods under fiscal and commercial law and then deleted after the expiry of the deadline, if you have not approved of the further processing and use.

Use of the email address for sending the newsletters

Irrespective of the contract execution, we are using your email address exclusively for advertising purposes for sending the newsletter, provided that you have given your consent.

Your consent declaration is given below:

" Subscribe to newsletter " .

You can use the corresponding link in the newsletter or send us a message to unsubscribe the newsletter anytime; the relevant contact details can be found in our Disclaimer.

Your email address will then be deleted from the mailing list.

Forwarding personal data

Your data is not forwarded to third parties without your explicit consent. Only our service partners, which we require for handling the contractual relationship, are excluded from this. In these cases, we strictly adhere to the specifications of the Federal Data Protection Act. The scope of the data transfer is restricted to a minimum.

Cookies

Our websites use so-called cookies at several places. Cookies are small text files, which are stored on your computer and which your browser saves. They help to make our offer more user-friendly, effective and reliable. In addition, cookies allow our systems to identify your browser and offer you services. Cookies do no contain any personal data.

Use of Google Analytics

This website uses Google Analytics, a web analysis service by Google Inc. („Google“). Google Analytics uses so-called “cookies”, text files, which are saved on your computer and which allow analysing the use of the website by you. The information generated by the cookie about your usage of this website is generally transferred to a Google server in USA and saved there. If IP anonymisation is activated on this website, your IP address is however abbreviated by Google in advance within the member states of the European Union or in other contracting states of the Treaty on the European Economic Area. The complete IP address is transferred to a Google server in USA and abbreviated there only in exceptional cases. Google shall use this information on behalf of the operator of this website to evaluate your website use, to compile reports about the website activities and to provide additional services associated with the website use and Internet use as against the website operator. The IP address transferred from your browser within the scope of Google Analytics is not consolidated with the other data by Google. You can prevent cookies from being saved through a corresponding setting of your browser software; however, we would like to bring to your attention that you may not be able to use all the functions of this website entirely in this case. In addition, you can prevent the recording of data (including your IP address) generated by the cookie and based on your website use in Google as well as the processing of this data by Google by downloading the browser plug-in available on the following link and installing it [http://tools.google.com/dlpage/gaoptout?hl=de].

Use of Facebook plug-ins

This Internet site uses plug-ins of the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

Whenever you display one of our Internet pages that hosts a Facebook plug-in you will be linked to the Facebook servers, a message is sent to your browser, and the plug-in is run on the Internet page. This is telling the Facebook server which of our pages you have visited. Assuming you are logged on to your Facebook member account while running the Facebook plug-in, Facebook will allocate the information to your personal Facebook user account. Further information collected and allocated by Facebook is the use of plug-in functions (like clicking on the Like button or posting a comment). To prevent this data collection and allocation, you must log off your Facebook user account before running the plug-in.

If you do not wish Facebook to collect and directly allocate the above information to your Facebook profile, you will either have to log off from Facebook before visiting our site or run a "Facebook blocker" which stops the Facebook plug-ins from running on our pages.
To learn more about the collection and use of your personal data by Facebook as well as about your rights and what options you have to protect your privacy, please read Facebook's Privacy Policy at: https://www.facebook.com/policy.php

Information, correction, blocking and deletion of data

At all times, you have the right to free information about your saved data as well as the right to correction, deletion and blocking of the same. Please contact us if required

LEGAL NOTICES

Electronic Mail

Any e-mail sent to us is private and your address will never be used, or sold to any mailing list. When you visit us or send e-mails to us, you are communicating with us electronically. You hereby consent to receive communications from us electronically when sending any query to us. We will communicate with you by e-mail and you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.

Online payments can be made through JCC Payment Systems  or Cash on Delivery. Both options are fast and safe.

JCC Payment Systems:

JCC has more than 20 years of experience and expertise in the area of card processing. It was created in 1989 and today the company acts as a card acquirer on its own behalf for Visa and MasterCard and as an acquiring processor for American Express and Diners cards. JCC provides 24/7/365 fraud protection to all Cardholders and Merchants. Furthermore it protects Merchants by ensuring that their accounts will be credited with their transaction proceeds within one business day. The card personalisation centre of JCC is the first institution in Cyprus certified by the International Safety Information Management Standard: ISO 27001.

For more information about the safety provided please visit JCC Payment Services website http://www.jcc.com.cy/en-gb/home.aspx 

Cash on Delivery

We give the Cash on Delivery Option for all Domestic Order.

For any further assistance you may contact us [email protected]

For Cyprus: When you will receive your package, you will pay total amount of the invoice.

Do you deliver internationally?

Local Market only

What is the delivery time?

We deliver in 1-7 working days depending upon your location and which day of the week you order. 90% of the orders are delivered within 3 working days provided the requested item is in stock. For backorders delivery time is usually between 4-7 working days.

Do you deliver to P.O. Box addresses?

Unfortunately, we can’t ship to P.O. Box addresses for security reasons.

Do you deliver to hotels?

Unfortunately, we cannot deliver to hotels, coffee shops etc.

Bank Holidays

Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

1. You may experience delays if an item in your order is not in stock.
2. If the delivery of the item takes place at the street level of the delivery address stated in the order (FREE DELIVERY)
3. If the customer wishes to transport the item to another place e.g. upstairs, other than street level of the delivery address stated in the order, (which includes additional staff for unloading and transport depending on the needs) will be charged an additional (+ €100 DELIVERY)
4. If the customer wishes the Grill to be assembled to the place of the delivery address stated in the order will be charged an additional (+ €150 DELIVERY paid in cash upon delivery)